FAQs | Volunteer
WHAT HAPPENS IF I CANNOT ATTEND THE MANDATORY TRAINING SESSION?
There is only one mandatory orientation night that we request you attend. This is an important night as you will meet your Volunteer Leader, co-volunteers, understand your role, pick up your volunteer package and tour the festival grounds. Should an emergency arise, please contact the Volunteer Coordinator Team.
HOW DO I CONTACT VOLNTEER SERVICES IF I HAVE MORE QUESTIONS?
You can contact the Volunteer Coordinator Team at firstname.lastname@example.org or by phone at 613-238-7711 x222.
WHAT IS ACCESSIBILITY CUSTOMER SERVICE TRAINING?
All volunteers must complete accessibility/customer service training before volunteering, as mandated by the province of Ontario. The purpose of this act is to increase awareness and services for people with disabilities. If you have already completed this training, you do not need to complete it again. It is available online at: www.mcss.gov.on.ca/en/serve-ability
WHEN DO I GET MY FINAL SCHEDULE CONFIRMATION?
After completing the application form through our registration system and selecting your availability, you will receive a follow up email confirming your exact shift dates and times.
CAN I MAKE CHANGES AFTER I HAVE COMPLETED MY REGISTRATION?
You may make changes to your online itinerary before noon on Monday June 17, 2019. However, please do your best to stick to the schedule that you have selected.
WHAT IF I NEED TO CANCEL ONE OF MY VOLUNTEER SHIFTS?
If you have an emergency situation and need to modify or cancel your shift, you must make those changes to your online itinerary before noon on Monday June 17, 2019. If you are unable to attend a shift once the festival has started you must immediately notify your Volunteer leader or the Volunteer Services Team.
IS THERE ANY VOLUNTEER PARKING ON SITE?
There is limited parking available onsite. Volunteer parking passes will be distributed at the Mandatory Orientation Meeting. We also encourage our volunteers to utilize public transportation or ride your bike to the festival as part of our environmental awareness initiative.
DO MY VOLUNTEER SHIFTS INCLUDE MEALS?
We are happy to announce that complimentary meals and refreshments will be provided to all volunteers for each shift worked. You will receive a meal voucher when you check in at the volunteer village.
WILL I GET BREAKS ON MY VOLUNTEER SHIFTS?
You may not have the opportunity to take a break for a meal during your shift, so plan to eat before or after.
WHO DO I REPORT TO?
Volunteers will have a Volunteer Leader to directly report to with any questions or concerns, as well as to check out after a shift. The Volunteer Village will be for sign in purposes only.
IS THERE A DRESS CODE FOR VOLUNTEERS?
All volunteers will be issued one festival volunteer t-shirt as your uniform which you are expected to wear during your shift.
WHAT DO I NEED TO BRING WITH ME TO MY VOLUNTEER SHIFT?
You will need to bring your volunteer t-shirt. To be comfortable for all types of weather conditions, you may also want sunscreen, a hat, comfortable footwear, a jacket, bug spray, rain gear, etc. We do not provide a secure area for personal property. We recommend bringing knapsacks or fanny packs large enough to carry the items you require for your shift.
WHAT IS NOT ALLOWED DURING MY VOLUNTEER SHIFT?
Smoking is not permitted anywhere on the festival grounds. Please limit personal cellphone use while on duty, especially when there are tasks to be completed.